Key Account Specialist

Job Title:Key Account Specialist
Experience:3 to 5
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, Sales/Retail
Description:
  • Develop and maintain an effective relationship with existing customers
  • Follow on daily basis customers inquires and different orders 
  • Follow up and handle with logistic department regarding receive & delivery of product and material. 
  • Ensure customers’ orders are delivered on time with high quality.
  • Coordinate with factory / CS to satisfy customers’ needs
  • Ensure privacy and confidentiality of customer data in line with the company data security policies
  • Reporting any information that might impact company image, brand or functioning
  • Collaborate with the team to achieve its objectives
  • Fulfill the customer’s needs and ensure high quality of service delivery
  • Take notes at meetings and provide general assistance during presentations.
  • Schedule meetings, screen phone calls, inquiries, requests, manages mailings and other administrative duties and handle them appropriately.
  • Deal with internal and external communication channels.
  • Follow up with Managers ongoing process 
  • Organizing and maintaining diaries and making appointments.
  • Dealing with incoming emails, often corresponding on behalf of the manager.
  • Producing documents, briefing papers, reports, and presentations.
  • Organizing and attending meetings and ensuring the manager is well prepared for meetings.
  • Manage and enhance relationships with the relevant internal & external company partners, associates and any other relevant organizations.
  • Maintain a flow of information to colleagues and other co-employees while maintaining confidentiality or sensitive information and interact professionally with all levels of management, staff, business associates and business partners at all times
  • Undertake other important ad-hoc assignments and entrusted responsibilities that may arise due to work contingencies
Qualifications:
  • 3 : 5 Years of working experience in performing Key Account duties with minimum 3 years of experience dealing with Executive Management preferably in manufacturing or FMCG industry in addition to good experience in office management. 
  • Time management skills
  • Strong communication (both verbal and written), problem-solving, and decision- making skills.
  • Very Good command with Microsoft Office ( Excel – Word)
  • Excellent command of English both written and spoken
  • Previous working experience in Key Accounts 
  • Presentable
  • The ability to multitask.
  • The ability to be proactive and take the initiative.
Contact:

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Posted in Customer Service/Support Sales/Retail