Call Center Agent

 Published Date: August 22, 2021
Employer:Alghanim Industries
Job Title: Call Center Agent
Location: Al Kuwait, Kuwait
Job Type:Full Time Employee
Category:Customer Service and Call Center
Description: Duties & Responsibilities:
  • IC agent must know how to handle & communicate with the all type of customers with the same level.  
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
  • Maintenance Calls: create service orders or check for the order status
  • Complaint call: create customer complaint using CRM
  • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.
  • IC agent must know how to handle & communicate with the all type of customers with the same level.  
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
  • Maintenance Calls: create service orders or check for the order status
  • Complaint call: create customer complaint using CRM
  • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.



Qualifications:
Salary:Unspecified
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Posted in Customer Service and Call Center