Technical Support Engineer

Job Title:	Technical Support Engineer
Location:	Kuwait
Job Type:	Full Time Employee
Category:	Information Technology
Description:	He/She will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity.
Qualifications:	BS degree in Information Technology, Computer Science or equivalent 2 to 4yrs working experience in enterprise technical support, IT support or as a technical engineer Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Must have Kuwait Driving License
Education:	Bachelor's degree / higher diploma
Experience:	Max: 4
Salary:	$1,000 – $1,500
Contact:	Apply

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