Customer Service Manager

Job Title:	Customer Service Manager
Experience:	4 to 12
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Leading the Customer Services staff. Resolving complex issues and inquiries. Resolve customer complaints via phone or face to face. Constant follow up on Clients pending issues up till accomplishment. Advice on any information the customer may need. Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Coordinate with other departments to Solve Customers’ Complaints. Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
Qualifications:	Males only Bachelor Degree Demonstrates a positive, enthusiastic, friendly attitude Customer orientation and ability to adapt/respond to different types of characters. Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively. Ability to work under pressure Excellent communication and negotiation skills Professional attitude and appearance
Contact:	Apply

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