Technical Support Agent – US Account

 Published Date: August 19, 2021
Job Title:Technical Support Agent – US Account
Experience:1 to 2
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:

Responsibilities:-

  • Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
  • Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes, and working practices  
Qualifications:

Requirements:-

  • Engineering Graduate.
  • Excellent communication
  • Fluent English
  • Flexible for rotational shifts
Contact:
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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development