Account Manager

• Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets.
• Define and execute our success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors.
• Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives.
• Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience.
• Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experience.
• Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers.
• Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews.
• Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products.
• Share best practices on Adoption, Enablement & Change Management.
• Promote upgrades to Customers to utilize new features & realize new benefits.
• Share Customer success stories & related ROI.

Bachelor’s Degree in relevant discipline or equivalent experience. 

·  3-5 years of relevant experience. 

·  Deep understanding of a SaaS Customer engagement. 

·  Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers. 

·  Strong organizational / time management skills and the ability to manage multiple Customers simultaneously. 

·  Self-starter who thrives in a fast-paced environment. 

·  Can work independently and as part of a distributed team. 

·  Excellent verbal and written communication skills. 

·  Demonstrated Customer service, leadership, and team interaction. 

·  Ability to bridge technology and business goals to provide productive solutions.