CRM Manager

 Published Date: August 9, 2021
Job Title:CRM Manager
Experience:8 to 12
Location:Egypt, Cairo
Category:Customer Service/Support, Medical/Healthcare
Description:
  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by up selling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
Qualifications:
  • A bachelor’s degree in administration or a related field
  • A minimum of 4 years’ experience as a CRM Manager
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • Excellent Leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
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Posted in Customer Service/Support Medical/Healthcare