Customer Service Representative

 Published Date: August 3, 2021
Job Title:Customer Service Representative
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Respond to customer inquiries via phone and email.
  • Identify customer needs and act upon the request in timely manner.
  • Communicate proactively with clients and maintain a positive professional relationship.
  • Communicate with internal departments (Finance – Logistics)  for order shipment updates and status
  • Follow communication with clients according to policies , procedures and regulations.
  • Provide customer with accurate and complete information and any updates on their order.
  • Handle customer complaints and find solutions in  timely manner
  • Follow up on customers complaints to ensure resolution.
  • Issue reports when requested.
Qualifications:
  • Bachelor degree from a relevant university
  • Previous proven experience in customer service field
  • Fluent English with excellent English business writing is required
  • Strong communication skills
  • Quality focused
  • Problem solver
  • Proficient in outlook and Microsoft office
  • Experience In IT is a must.
Contact:
Apply

Collected from:

Posted in Customer Service/Support