Service Desk Admin

 Published Date: July 26, 2021
Job Title:Service Desk Admin
Location:Egypt, Cairo
Category:Administration
Description:
  • Receive/Handle customers calls
  • Create/Update CRM Case through CRM system
  • Handle/Follow-up Service tickets with other Service Centers
  • Archive Client Relationship Management System (“CRM) Device Receipt” and all other Service Division Documents
  • Manage Service Division logistics/messengers
  • Maintain quality in a timely manner
Qualifications:
  • Bachelor Degree in Business Administration or relevant degree
  • Customer Oriented
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • Strong communication and Problem Solving skills
Contact:
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Posted in Administration