Reservation Manager – Hotels

Scope of the Role:

• Implement Reservation management operations, procedures and best practices.
• Identify new revenue opportunities.
• Provide daily, weekly and monthly reporting.
• Optimize and expand distribution partnerships.
• Act as overall business development consultant for the hotel manager/owner.
• Challenge and influence hotel to improve service level and operational standards.
• Build and maintain strong working relationships with levels of staff at the client hotel.
• Travel regularly to each hotel.
• Embed a revenue management culture.

• We offer accommodation for non Alexandrian residence
• Oversee reservation management and distribution strategy of the hotel and manage day to day yield operations
• Daily pick-up analysis, strategy adjustments and reporting
• Perform competitive benchmark studies and follow market trends
• Create and maintain a 13-month rolling demand calendar
• Create and develop pricing strategies in conjunction with the individuality of each hotel
• Provide weekly dynamic forecast of expected results, variances and budget comparisons
• Manage and oversee strategy for all 3rd party distribution
• Responsible for assessing, analyzing and pricing group business strategies
• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies
• Ensure all related systems are configured correctly, validated and working to full capacity
• Oversee and audit the standards and operations of the reservations department
• Ensure web site booking process is maintained up-to-date and functional
• Ensure hotel personnel is fully competent in the use of all systems
• Work in liaison with hotel sales and reservations departments as a team
• Regularly check the input and the quality of data (segmentation, denials tracking, etc…)
• Conduct quarterly property performance review and develop strategic and tactical action
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…)
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Prepare outline for and support the annual revenue budget process
• Inspire Hotel’s HODs to further embed a revenue management culture
• Advice and coach the client in other operational areas
• Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas
• Any other reasonable requests made by management