Crm Specialist (handover)

 Published Date: July 12, 2021
Job Title:Crm Specialist (handover)
Experience:3 to 5
Location:Egypt, Giza
Category:Logistics/Supply Chain, Purchasing/Procurement
Description:
  • Perform basic administration of the CRM solutions to improve performance.
  • Manage system enhancements, changes, and new release implementation in order to fulfill the needed business requirements.
  • Manage the CRM life cycle implemented on the solution to continuously audit data integrity.
    Assist in the design and architecture of complex solutions.
  • Analyze and suggest improvements in the overall development process.
  • Identify, diagnose and resolve end user solution related errors to improve performance.
  • Collaboration with the project team to turn business needs into solutions. It involves the design, development and debugging of different solution components and elements following the best practices and standards
  • Design, develop and test solution components, as well as own software projects from design to implementation and deployment
  • Research, design, implement innovative software solutions and deliver projects on time and to specification with high level of quality.
  • Develop unit tests and work with Quality Control members on solving the defects.
  • Investigate new technologies and constantly update his/her technical knowledge and skills.
    Follow up on clients’ service solutions and provide feedback to clients with the proposed and appropriate solutions.
  • Document complaints and create a client database after identifying the details of complaints.
    Record and archive complaints electronically.
  • Assist in the design and architecture of complex solutions.
  • Analyze and suggest improvements in the overall development process.
  • Respond to customer inquiries and complaints in a professional and positive manner to promote optimum customer satisfaction.
Qualifications:
  • Excellent analytical skills.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Self-discipline and Pressure management
  • Team Player
  • Proven customer service skills.
  • real estate experience is a plus.
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Posted in Logistics/Supply Chain Purchasing/Procurement