Guest Service Officer

 Published Date: July 11, 2021
Job Title:Guest Service Officer
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Administration, Customer Service/Support, Hospitality/Hotels/Food Services
Description:

WEmng is hiring “Guest Service Officer _ Customer Service ” for a fast-growing kids’ entertainment center located in Sheikh Zayed.

Responsibilities: 

  • Ensure the telephone is answered by professionally.
  • Be the expert: explain the location rules & the game plays.
  • Keep professional records in the event of guest service deficiencies, complaints, or accidents.
  • Know how to operate the systems.
  • Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
  • Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
  • Provide guest services in line with our adopted Quality Policy statement to exceed their expectations and build their loyalty.
Qualifications:

 

  • Bachelor degree in hospitality management or any relevant field.
  • Two Years Experience in ( Guest service agent, Customer service, front office, Secretary.. or any relevant position).
  • Very Good command of English
  • Females Only
Contact:
Apply

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Posted in Administration Customer Service/Support Hospitality/Hotels/Food Services