Customer Service Agent

 Published Date: July 7, 2021
Job Title:Customer Service Agent
Experience:1 to 4
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Handle calls & online chat.
  • Manage and resolve customer complaints.
  • Provide customers info about products and services.
  • Identify and escalate priority issues.
  • Follow up customer calls when it’s necessary.
  • Document all call information according to operating procedures standards.
  • Make call reports.
  • Moderate all social network “ Facebook / Instagram” comments & messages.
Qualifications:
  • +1 Year Experience in customer service.
  • Able to use Microsoft Office.
  • Professional Multi-tasker.
  • Able to write professional letters in English and Arabic.
  • Good at both written and spoken English.
Contact:
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Posted in Customer Service/Support