Call Center Manager

 Published Date: June 29, 2021
Job Title:Call Center Manager
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support
Description:
  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
Qualifications:
  • 10 years of experience at least in the same field 
  • Excellent Communication and managerial skills
Contact:
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Posted in Customer Service/Support