CRM Quality Assurance Specialist

 Published Date: June 24, 2021

Job Title:	CRM Quality Assurance Specialist
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support, Medical/Healthcare, Quality
Description:	Create Call scripts and scenarios to improve quality, minimize errors and track operation performance. Plays a key role in the planning, testing, and implementation of system enhancements and call conversion rates and AHT. Monitor and analyze agents’ daily calls quality and ensure that proper steps were taken regarding completing the call objectives, documenting all required information and completing administrative tasks required. Perform regular random quality Control checks on agreed call sample size for each new/ old agent and Validate critical Issues. Deliver above average satisfaction by providing superior quality at all levels of the business processes. Ensures that patients receive the quickest & highest quality service possible. Monitor Agent’s compliance to technical Scripts quality, and patient-service standards and satisfaction.
Qualifications:	Bachelor degree in medical major. 6 months experience in call center.
Contact:	Apply

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Posted in Customer Service/Support Medical/Healthcare Quality