IT Specialist

Job Purpose:

To Maintain a healthy IT system by Providing Support and Assistance to Issues Related to Computers, Scanners, Printers and Network Devices and Act as Pivot Point between Cairo HQ and New Damietta & Gamasa Sites.

Responsibilities:

• Serve as the first point of contact for the site seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, modify, and repair computer hardware and software, printers, scanners, cameras, etc..
• Maintain daily performance of computer systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide accurate information on IT products or services.

• 5-8 years of experience.
• Excellent communication skills.
• Males Only.
• Excellent understanding of computer systems, and other tech products
• Excellent communication skills.
• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• End user-oriented.