Account Executive – Dokki

Role

At Evolution we are looking for a highly motivated Account Executive to join our operations team who will do everything they can to provide our clients with a unique and comforting experience. In addition, you will be required to contact our prospective clients in an effort to get them to subscribe to our learning platform Gravy For the Brain Arabia.

Over time, your duties and responsibilities will develop depending on your personal development within the company, and the market needs.

Responsibilities

As an Account Executive, you’ll answer all emails and messages from our current and prospective clients to help them with any blockers they might face and do everything you can to follow up with leads and convert them to members.

Your main responsibilities will be:

• Provide fast and effective solutions to our current and prospective clients
• Communicate with the admin team in the UK to process requests
• Ensure 100% satisfaction with clients
• Communicate with leads and help convert them into members
• Assist in collating the monthly newsletter and social media posts

What you can expect on a day-to-day basis

• Promoting the membership for our prospective clients
• Study the platform and be up to date with new features and activities
• Help prospect clients with subscribing
• Communicate in written Modern Standard Arabic with clients
• Changing bad experiences to good ones
• Working with high levels of independence and assertiveness
• Communicate with clients through our support channels using Zendesk and intercom
• Assist in growing the company, documenting its processes, and upgrading them

Only apply if you are responsive to your E-mails!!!

Employment period:

• After your probationary period of 3 months, you will be expected to remain in this role for at least 1 year (Full Time)

Requirements

You are a great candidate for the job if you:

• Preferably Female
• A Bachelor’s degree is a MUST
• Have an advanced level of the English language – C1(written and oral).
• Have the ability to write in Modern Standard Arabic flawlessly.
• Tech friendly.
• Have high attention to detail.
• Don’t back away from unknowns, instead you approach them with curiosity and take charge to turn them into known.
• Have a critical mindset.
• Have adaptability skills and you’re comfortable working in an accelerated environment.

Tools

• We use apps like Zendesk, Intercom, Notion and Infusionsoft. Experience with any of them is a plus.

Working hours

• 9:00 am – 6:00 pm Includes 1 lunch hour.