Call Center Agent – Heliopolis

 Published Date: June 9, 2021
Job Title:Call Center Agent – Heliopolis
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Provide product and service information to customers
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
Qualifications:
  • Ready to join immediately
  • Good English Language
  • Bachelor Degree  
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
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Posted in Customer Service/Support