Medical Call Center

 Published Date: June 7, 2021
Job Title:Medical Call Center
Location:Egypt, Cairo
Category:Customer Service/Support, Medical/Healthcare
Description:
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service information.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Other duties as assigned.
Qualifications:
  • Bachelor Degree in Medicine.
  • Fresh graduate are welcomed .
  • Excellent communication skills
  • Excellent negotiation skills
Contact:
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Posted in Customer Service/Support Medical/Healthcare