IT Help Desk Specialist

Job Responsibilities:

● Keep inventory management of all TFL hardware and software licenses.
● Purchase of hardware needed and software licenses needed as per the policy.
● Onboarding and offboarding colleagues by providing hardware needed as per policy and 
software access according to their Job Title and policy.
● Hardware maintenance and software troubleshooting. 
● Office network management and security.
● Protecting company laptops from security threats by installing virus protection systems and 
security software and measures while also maintaining company data from theft or hacking.
● Maintain access to cloud services for colleagues based on policy.
● Maintain and update company hardware and software policy as needed.

-2 years Experience as an IT specialist.

● Managed the network of a 100+ colleagues’ company before.
● Strong technical understanding of hardware and software.
● Ability to improve processes and automate them.
● Networking knowledge, certificates are a plus.
● Documentation and reporting skills.