Call Center Agent

• Managing inbound and outbound calls on time.
• Provide product and service information to customers.
• Follow up customer calls when necessary.
• Build sustainable relationships and engage customers by taking the extra mile.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Complete call logs and reports.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Attract & provide potential clients and place customer orders.
• Assume other duties.

• Previous experience of 1-2 years in the real estate field is preferable.
• Excellent communication skills. Very good English
• Bachelor’s Degree.
• Working knowledge of relevant computer software.
• Working days from Saturday to Thursday.
• Working hours from 12 pm to 8 pm. 

Candidate Must have:

• Passion to work hard and a willingness to learn.
• The ability to handle rejection and stress in soliciting customers.