Analytics & Insights Specialist

Employer:	Amazon Middle East
Job Title:	Analytics & Insights Specialist
Location:	Cairo, Egypt
Job Type:	Full Time Employee
Category:	Management
Description:	Amazon’s mission is to be earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. We are currently looking for a highly skilled and motivated Insights and Analytics Specialist to help build a deeper understanding of our customer service experience. The Insights and Analytics Specialist is a key member of the Insights and Analytics function at Amazon, working with contact centre site operations, operational programs, and other Amazon business partners to analyze the customer service performance. The Insights and Analytics Specialist will work with Amazon’s unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of existing driver sand planned initiatives designed to improve performance. Day to day activities include analyzing metrics of success, developing data-driven insights, leading insights projects, and recommendations for operational leaders, and communicating recommendations in a clear and compelling fashion. This job is based in Cairo, Egypt. Bachelor’s degree plus 3+ years’ experience in client-facing data analysis roles Ability to translate technical aspects of analysis and metrics into actionable insights for the advertiser and both technical and non-technical stakeholders Excellent data driven storytelling skills – you create and deliver compelling presentations with outstanding visuals Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders Advanced in SQL – ability to write complex queries from scratch from multiple tables, creating the appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc. Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) – ability to create interactive, user-friendly and compelling dashboards and reports. Excellent organizational, interpersonal, and communication skills (both written and verbal). Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities Effective written and verbal communication skills in English Amazon is an equal opportunity employer.
Qualifications:	Bachelor’s Degree in any quantitative discipline such as Computer Science, Statistics, Mathematics, Quantitative, or related field. More than 3 years of experience working in Analytics or Business Intelligence environment Technical expertise regarding data models, database design development, and querying data using SQL Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Ability to understand business requirements, translate and execute the technical analysis, derive metrics calculations, and present the information to both technical and non-technical stakeholders Comfortable presenting complex analysis in a simple, and easy to business stakeholder. Proficient in visualization tools (Tableau, Power BI, MicroStrategy etc.) – ability to create interactive, user-friendly and compelling dashboards and reports. Excellent organizational, interpersonal, and communication skills Effective written and verbal communication skills in English
Experience:	Min: 1 Max: 3
Salary:	Unspecified
Contact:	Apply

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