| Employer: | Amazon Middle East |
| Job Title: | Program Manager |
| Location: | Cairo, Egypt |
| Job Type: | Full Time Employee |
| Category: | Management |
| Description: | Amazon’s Middle East & North Africa Customer Service (MENA CS) Program team is looking for an inspirational and accomplished Program manager to join the team. As a Program Manager, you will lead large, critical business launches as the single-threaded owner from MENA CS, focused on Customer Experience (CX) improvement. The right candidate for this role will be able to learn fast across functions and processes, understand Tech, be comfortable making decisions while handling ambiguity and influencing stakeholders without direct authority, with superb communication skills (English and Arabic). She/ he will understand Operations and be able to work to integrate efforts across Operations, Product, Tech, process excellence and business teams to design and implement automated and long term solutions to customer problems, making decisions based on data. Key responsibilities for the role include:- Project Management across Global CS: Delivering medium to large, cross-functional projects that serve major parts of the business. Reporting & Metrics: Identifying success measurements relevant for each Program in a customized manner, and coordinating with involved stakeholders to ensure measurements as planned, course corrections required, reaching steady state post launch and then transitioning to the Ops teams for day-to-day management. Ability to provide crisp written and verbal updates on progress as well as risks and mitigation plans will hence be an essential attribute for success in this role. Strategy: Develop long-term Program management framework, focused on continuous improvement, and influence cross-functional project development and delivery processes and standards. The right candidate would have/ be the following:- Demonstrable experience scoping, managing and delivering large programs, displaying excellent management skills and technical aptitude. A proven track record of identifying, evaluating managing and mitigating high program risks. Exceptional relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative business approaches, and support engineering efforts to meet aggressive timelines with optimal solutions. Excellent written, verbal and listening skills (English and Arabic), with the ability to confidently present to all levels within the business. An independent problem solver who can make high quality judgments and decisions quickly, based on data, while taking bold, calculated risks. Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects. Strong ability to influence others who are not in your reporting chain and to be vocally self critical and learn from mistakes. Be a quick learner, able to come up to speed on any type of technical project and credibly lead cross-functional efforts without direct authority. Ability to roll up the sleeves and dive into ambiguous challenges to evolve solutions, while working in a collaborative environment. |
| Qualifications: | |
| Experience: | Min: 5 Max: 10 |
| Salary: | Unspecified |
| Contact: |
Collected from:
