Service Manager – khaltura!

Job Title:	Service Manager
Experience:	10 to 15
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair
Description:	Monitor technical service calls and maintenance contracts to ensure that it is carried out to the standards and within agreed budget levels. Direct and control service engineering projects to ensure that they are completed to the technical standards required within agreed timescales and to the agreed service level agreement. Provide expert technical advice on all aspects. Technical support, sales, customer service, customers and technical staff to ensure effective decision making. Develop the company’s strategy according to the technical standards and the technical levels of the engineers. Maintain knowledge of modern maintenance techniques, machinery, processes and equipment also recommends new systems that will enhance the effectiveness of the engineering functions. Participate in Recruiting, training and motivating maintenance staff to ensure that they carry out their tasks. Investigate and resolve any disciplinary or employee relations issues to ensure that all processes, customers’ equipment continue to be maintained and served to the standards necessary to meet operational requirements. Check technical accuracy of work. Issuing monthly analysis and reports about service contracts, Engineers visits and evaluation
Qualifications:	Bachelors degree of Engineering or equivalent Communication and leadership skills Attention to details and can work under stress Excellent English command Excellent Microsoft office skills Exp. at least 10 years in printing field
Contact:	Apply

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