Technical Support Agent – American Account

 Published Date: November 3, 2021
Job Title:Technical Support Agent – American Account
Experience:1 to 4
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support
Description:
  • Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
  • Remote Installation of software using ConnectWise, standalone installations as well as networked offices
  • Troubleshoot client issues, including software, hardware, and network-related inquiries
  • Use the company’s online knowledge base to resolve client issues before escalating to management.
  • Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases
  • Maintains client confidence and protects operations by keeping information confidential.
  • Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
  • Introducing our four software to the new leads 
Qualifications:
  • Fluent in English
  • Collage Graduate
  • Multi-tasker
  • Flexible with the working hours (Rotational shifts and weekends – 9 hours shift)

 

Salary:5900 to 6000
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Posted in Customer Service/Support