Admin Assistant

The Admin Assistant attracts potential customers by answering product and service
questions; suggesting information about other services, and fulfill customer needs to ensure customer satisfaction. In addition to managing operational and administrative duties.

Job Role:

• Resolve service problems by clarifying the customer’s complaint; determining the cause of the
• problem; selecting and explaining the best solution to solve the problem; expediting correction
• or adjustment; following up to ensure resolution
• Receive Payments from customers and register them on receipts
• Collecting customer information and analyzing customer needs
• Prepare service reports by collecting and analyzing customer satisfaction surveys
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication with
• customers
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions.
• Follow communication procedures, guidelines, and policies
• Advise on company information
• Attempt to persuade a customer to reconsider cancellation
• Inform customer of deals and discounts
• Ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction

• 0-1 years of experience in the field or in a related area
• High school diploma or equivalent; college degree preferred
• Good command of spoken and written English
• Proficient user of Internet and Microsoft office programs
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively