| Employer: | Vodafone Egypt Telecommunications, SAE |
| Job Title: | Customer Care Representative |
| Location: | Cairo |
| Category: | Telecommunications, Call Center |
| Description: | We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. Job Responsibilities: – Manage large amounts of inbound and outbound calls in a timely manner – Follow communication “scripts” when handling different topics – Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives – Seize opportunities to upsell products when they arise – Build sustainable relationships and engage customers by taking the extra mile – Keep records of all conversations in our call center database in a comprehensible way – Frequently attend educational seminars to improve knowledge and performance level – Meet personal/team qualitative and quantitative targets |
| Qualifications: | Job Qualifications: – Bachelor Degree graduates – Good communication skills – Excellent command of the English language – Strong commitment and dedication – Age: maximum 30 years It is also a plus if they have: -Previous experience in Customer Care -Previous experience in Mobile Internet and/ or ADSL support. – CCNA certification |
| Languages: | Arabic(Excellent), English(Excellent) |
| Compensations: | When they join us, they will enjoy: – Vodafone phone line with free minutes, texts, and mobile data – Flexible, motivating and inclusive workplace – Special recognition for top performers – Training and development programs – Great benefits; mobile handset allowance, transportation, meal allowance, discounted offers and more |
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