| Job Title: | Bodyshop Service Advisor |
| Location: | Qatar |
| Job Type: | Full Time Employee |
| Category: | Customer Service and Call Center |
| Description: | Job Title: Service Advisor Bodyshop (Commercial Vehicles) Division: Bodyshop KEY ACCOUNTABILITIES Customer Support & Technical: • Greet the customers and offer excellent service at all the time • Listen and determine accident damages and prepare accurate repair estimations • Liaise with insurance companies for approvals and translate to actionable work orders to workshop to complete • Follow up with the customer and insurance companies during the work in progress, if additional work required, in the case of delay occurs and after completion of all repairs • Ensure that work is done as promised in terms of time, value and work provided to customers meet quality standards • Make sure to deliver the vehicles on time, invoice and collect payments from insurance /customers • Handle and resolve customer and insurance complaints regarding services and any other concerns • Maintain customer data and records in DMS and filing • Any other responsibilities and tasks instructed from the superiors from time to time Reporting & Data Management • Compile and update daily, weekly and monthly reports as required • Ensure that all necessary documentation and filing are carried out according to AHA P&P QUALIFICATIONS & SKILLS Education: Bachelor’s degree /Diploma or Technical Certificate in Mechanical or Automobile Eng. Job Related Skills: Computer literacy in MS Office, Analytical, Problem-solving and Detail-oriented RequirementsExperience: A minimum of 5 years of relevant experience in Cars, Truck & Bus accident repair business as Service Advisor preferably in Bodyshop. |
| Qualifications: | Experience: A minimum of 5 years of relevant experience in Cars, Truck & Bus accident repair business as Service Advisor preferably in Bodyshop. |
| Gender: | Male |
| Education: | Bachelor's degree / higher diploma |
| Salary: | Unspecified |
| Contact: |
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