Senior System Analyst

Job Purpose

To lead a group of qualified technical resources as well as being responsible for delivering and owning a stream of critical software applications to ensure Etisalat’s business continuity and competitive edge.

Report To Position Name

• Ensure that the project plans delivered by the demand team is correct and in sync with the project scope and milestones 
• Divide the project tasks among the project team members with equal load and in sync with their development plans.
• Closely communicate with the business analysts to understand the functional and non-functional requirements.
• Ensure the proper release and handover documents are prepared and submitted to the proper teams.
• Develop code that follows the latest best practices and the development guidelines.
• Developing technical and end user documentation as per the agreed process.
• Ensure that all submitted code has under-go unit testing.
• Ensure the execution of all the tests are done as per the agreed process.
• Ensure the proper build of the releases with more than 90% success rate for each application deployment.
• Document the solution architecture and ensure that the detailed design of the solution is available for all the projects.
• Enforce the use of source control.
• Produce all the artifacts based on the agreed process.
• Reporting and on-time escalation of project issues, risk envisioned and issues between team members. 
• Develop code that follows the latest best practices and the development guidelines.
• Developing technical and end user documentation as per the agreed process.

QUALIFICATIONS_ESSENTIAL

• University degree in Engineering, Computer Science or Information Technology, 5+ years of Experience. 
• Extensive experience in delivering IT business solutions in the domain of customer management 
• Excellent command of English language (Reading, Writing & Oral). 
• Excellent Telecommunication knowledge.
• Excellent interpersonal skills (Negotiation, communications, etc.)
• Ability to solve complex problems independently and to seek out and generate innovative solutions. 
• Ability to work under the supervision of the team lead, able to work independently as well as part of a team on multiple overlapping projects.
• Ability to focus on delivering results in a dynamic environment with aggressive deadlines and multiple priorities.

QUALIFICATIONS_DESIRABLE

• Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) 
• Change Management experience 
• Experience with large size projects implementation
• Strong problem solving, analysis, design, and testing skills.
• Strong data analysis, design and testing skills.

EXPERIENCE_ESSENTIAL

• Strong object-oriented design skills.
• Java development experience (J2SE, J2EE (JSF, JSP, Servlets), Web Services, Rich faces, Prime faces, EJB (JPA and Hibernate) )
• Application server knowledge (JBOSS/Tomcat/Web logic)
• Good UNIX skills
• Telecom Experience is preferred
• Web based and/or service tier and/or backend development experience.
• Strong relational database management skills is a plus and experience in SQL/PLSQL

CERTIFICATIONS_ESSENTIAL

• CRM Knowledge Project Management Professional Certified ITIL Knowledge