Control Room Operator

Job Purpose:

To ensure safety & security’s policies and procedures are being delivered to all employees and applied efficiently within the company.

Job Description:

• Issue access cards for new hires and ensure receiving them from the resigned staff

• Ensure security services are being delivered to all Etisalat Misr’s locations

• Supervise security services delivered by the outsourcing company to evaluate the vendor and take preventive action for any problems

• Monitor and handle daily operations for security staff such as attendance, outfit and team work initiatives to ensure the adherence Etisalat policies and procedures

• Align with the concerned stakeholders within the company to be updated with the new locations that need security services

• Evaluate new locations to provide them with full security & safety systems

• Respond for special or immediate requests such as increasing security staff at certain points or for certain events

• Monitor and supervise security automated system trying to create solutions and suggestions for enhancing the service level

• Acknowledge the techniques of all the automated applicable system and coach the new staff within the team accordingly

• Ensure that the automated reporting system is operating effectively to deliver the required periodical reports on daily, weekly or monthly basis

• Ensure providing all staff with the required access level as per position and work needs

• Evaluate incidents, accidents and take preventive solutions to ensure non reoccurrence for such cases

• Act as a technical member for evaluating brands and specifications of the security and safety systems recommended in new locations such as CCTV system, Security gates & Fire system

• Analyze security services in all Etisalat locations and assure setting up preventive solutions for any problems with a continuous effect.

• Control and monitor CCTV system professionally and keep a full record as a reference for investigation either internally or externally

• Supervise and monitor fire alarming system and take preventive actions for any claimed snags.

• Analyze all jobs within the company to define their safety needs and act accordingly

• Ensure setting up an evacuation system for all Etisalat locations either commercial or admin points to be adhered by all staff in case of emergency and organize a practical simulation for all employees for such system.

• Act as a focal point with all government authorities for issuing any required documents and solve any problem related to the company or directing it for the concerned area

• • Maintain a complete & updated reporting system for injury, health feedbacks & fatal diseases cases for inspection from the labor office

Qualifications and Experience:

• University Degree in Business Administration / military degree
• Very Good Computer skills, Advanced MS excel is required
• Very Good in Arabic & English (Reading, Writing & Oral)
• Safety & Security background experience preferably in a multinational or Telecom company.