Warranty Engineer/Administrator

You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work.

• Examining completed warranty repair orders, preparing claim forms and supporting material
• Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible.
• Administer warranty policy in the best interests of the MTI, manufacturer and customer.
• Input of manufacturer’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• General administrative duties
• Ensure that all front line staff complete records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers, and manufacturers’ representatives
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Maintain knowledge on all warranty procedures and documentation

• Warranty administration experience gained from within the main dealer is essential
• Strong administrative experience is essential
• Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
• A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
• Able to meet deadlines without compromising on the quality of work
• Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
• Able to maintain strong working relationships with colleagues, the client base and the manufacturers
• As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
• Strong written & verbal command of English is a must