| Employer: | International Animal Care. |
| Job Title: | Customer Experience Representative |
| Location: | Jeddah , Saudi Arabia |
| Job Type: | Full Time Employee |
| Category: | Customer Service and Call Center |
| Description: | · Answer any calls from different business unites and direct it as needed.· Send surveys on regular basis and present feedbacks.· Knows and be updated about center and different business unit’s information. · Represent the company properly. · Compile reports on overall customer satisfaction. · To be the first point of contact for all customer related issues. · Receive the customer’s complaints and then delegate them to the appropriate department through the manager of the complaint department related.· To input all complaints onto the IAC database and make sure proper and full documentation of the issue is done.· Maintaining documentation pertaining to customer service department activities. · Performing additional duties where needed. |
| Qualifications: | |
| Education: | Bachelor's degree / higher diploma |
| Experience: | Min: 3 Max: 5 |
| Salary: | Unspecified |
| Contact: |
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