Quality Control for a telesales queue

• Monitor and mentor employee’s performance with all methods (side by side or remotely)
• Ensure the alignment of the benchmarks, SLAs, policies, and procedures.
• Work closely with the operation department and other supporting functions.
• Tailor, and enhance controls for every process or campaign ongoing.
• Create and Identify the KPIs for the processes.
• Deliver the proper coaching for the employees based on the performance or the incidents.

-minimum 2 years of experience in call center or telesales 

-Males Only. 

– Military Service: finished.

-Cairo Residence.

-maximum age 35.