German Customer Service Representative

Job Title:	German Customer Service Representative
Education:	Bachelor’s Degree
Location:	Egypt, Giza
Category:	Customer Service/Support
Description:	Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database
Qualifications:	Excellent communication skills Excellent Communication and Soft Skills German Language level must be B2+
Salary:	13000 to 18000
Contact:	Apply

Collected from: