E Commerce Specialist

 Published Date: October 2, 2021
Job Title:E Commerce Specialist
Experience:2 to 5
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Administration, Operations/Management, Marketing/PR/Advertising
Description:
  • Work closely with different teams (product management, operation, marketing, &sales) to provide updated content that will be shared across e-Commerce platforms.
  • Provide support and coordination with the marketing team in Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid social media.
  • Write and edit product listings that will be published on e-Commerce website and online sales portals
  • Manage online inventory across sales channels including website, and online platforms.
  • Perform sales Quotes on the system. 
  • Perform sales orders for the new purchases.
  • Assign job orders to operation or sales based on the calls
  • Responsible for fulfillment activities, online sales, and operating activities and coordinate with the operation and sales team accordingly.
  • Maintain delivery process and other operational responsibilities: order deliveries, refunds, returns, and the website’s customer service
  • Provides Customer support for all online sales channels including website, social media, and online platforms.
  • Provide exceptional Customer service including interacting with customers, answering customer enquiries, taking orders, troubleshoot website problems and effectively handle customer complaints and escalations.
  • Record new leads on CRM system and set appointments for the sales team.
  • Coordinate and assign job orders to responsible departments.
Qualifications:
  • Fluent in English
  • Minimum of 2 to 5 years experience in a fast-paced, e-Commerce business.
  • Experience in shopify is a plus.
  • Experience in Fitness Equipment company is a plus.
  • Hands-on experience in managing and maintaining e-Commerce websites/portals.
  • Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
  • Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
  • Excellent communication and collaboration skills.
  • Analytical and multitasking skills.
  • BSc degree in Marketing or relevant field.
  • Commerce/Marketing/Business Admin. Graduate from a reputable university.
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Posted in Administration Marketing/PR/Advertising Operations/Management