IT Help Desk Engineer

Job Title:	IT Help Desk Engineer
Experience:	1 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels ( phone, email , ticket system / web portal ) . Create, update, and Close tickets in the Limited time to achieve SLA . Determines impact and urgency of an incident and support request in order to determine priority. Resolve all tickets within scope through use of experience, knowledgebase, or peer collaboration. Record all outages within the ticketing system and send communications as appropriate. Document technical knowledge in the form of notes and manuals Follow up with clients to ensure their IT systems are fully functional after troubleshooting Provide basic “how-to” training to end users and Maintain Active Directory data integrity . Validate employee compliance to policy and procedures during all tasks, taking action, reporting, or escalating as necessary. Follow up regular upgrades for all devices and applications Resolve technical problems with Local Area Networks and Wide Area networks. Follow up with customers and users to ensure complete resolution of issues.
Qualifications:	Bachelor’s degree of Computer Science, Information Technology and Communications and Electronics or any relevant field Experience: 1 to 3 years in the same field. Preferred certified CCNA – Linux – Microsoft – Firewall’s at least experience and awareness Advanced knowledge in Network Troubleshooting & Microsoft office Ability to diagnose and resolve basic technical issues English Language: Very good writing, Speaking and reading. Excellent communication skills Problem solving and troubleshooting skills.
Contact:	Apply

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