IT Help Desk

 Published Date: September 29, 2021
Job Title:IT Help Desk
Experience:1 to 2
Location:Egypt, Cairo
Category:Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:
  • First line support for the users.
  • Answering staff questions in person and via phone and email on all company supported applications.
  • Troubleshooting desktops, laptops, IP phones, printers and networks problem.
  • Performing hardware and software installations.
  • Administrating the AD , Domain Controllers, File Servers , Exchange.
  • Making sure to follow the IT process and the COPC guidelines.
  • Windows server 2003,2008 and 2012
  • Office 2003, 2007,2010 and 2013.
  • LAN, WAN troubleshooting.
  • Good analytical skills for troubleshooting various applications.
  • Antivirus and antispyware software awareness.
  • A working knowledge with AD, DNS, DHCP.
  • A working knowledge with Microsoft infrastructure.
  • Understanding of Network fundamentals.
  • CCNA /MCSA
Qualifications:

 

  • 1-2 Years of experience
  • Help desk experience.
  • Bachelor’s degree in Computer Science .
  • Max age 32
  • Problem-solving skills.
  • Good Communication skills 
Contact:
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Posted in Engineering - Telecom/Technology Installation/Maintenance/Repair IT/Software Development