Call Center Team Leader

Job Title:	Call Center Team Leader
Experience:	5 to 6
Education:	Bachelor’s Degree
Location:	Egypt, Giza
Category:	Medical/Healthcare
Description:	Be in charge of running and managing the call center daily Set targets for all other call center agents to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures and guidelines and communicate same to all team members Prepare forecasts and budgets for the call center Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training sessions for all agents Recommend and purchase gadgets to enhance job performance at the call center Conduct regular review of all call center agents performance and organize training sessions for under performers Submit regular reports to management and seek new ideas and strategies to improve performance at the center Keep up with trends and happenings in the industry and ensuring adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Qualifications:	Team leader experience for not less than 5 years in the same field. Very good in both spoken and written English.
Contact:	Apply

Collected from: