Claims Processing Specialist – Middle East, Africa

Employer:	ManpowerGroup Middle East
Job Title:	Claims Processing Specialist – Middle East, Africa
Location:	Dubai, United Arab Emirates
Job Type:	Unspecified
Category:	Customer Service and Call Center
Description:	Our client is now recruiting for a Claims Processing Specialist – Middle East, Africa. You will be directly reporting to the Finance Business Partner – Middle East, Africa . This position will be based Dubai, United Arab Emirates *Contract Duration: 12 months renewable contract* SUMMARY In this role you will be the owner of and subject matter expert in Customer Claims Management and Customer Relationship Management for Middle East & Africa Region. The role is very dynamic because it covers both front and back offices responsibility and tasks. It is challenging yet exciting in balancing the stewardship but at the same time keeping a good relationship with key stakeholders internally and externally, cross-geographically, and cross-functionally. Furthermore, you will ensure the right approach and framework are in place including process, tools, and training. CORE RESPONSIBILITIES CUSTOMER CLAIMS MANAGEMENT Maintain relationship with the customer through claims processing, claims services and compensation services. Ensures complete and sound claim settlement in accordance with company’s policies and procedures Collaborate with affiliates and communicates status with all appropriate parties involved with the claims Interact with customers directly; research and resolve account discrepancies and any other outstanding issues Process claims and analyze claims: Save received soft copies of the claims to internal share folder, make sure it is organized in detailed and structured way Scan hard copies received by mail and store it on internal share folder, make sure it is organized in detailed and structured way Review claims as per MEA internal process making sure all needed documents are in place to route for approvals Follow-up by email/phone call with distributors for claims/statements Prepare excel working file of the claims, ensuring breakdown per product and type of claim Prepare records of audits, schedule time for all account receivables and documented process Maintain claim file with proper level of documentation. Make sure supporting documents are attached to debit notes comply with company’s policies and procedures Make sure expenses are reimbursable as per company’s policies and procedures Prepare and analyze the claims statement of account per customer on monthly basis. Work with Manager and payments team to prepare batches for payment Assisting the finance team in the administration work Communicate with Manager on work status and claims issues that arise PROJECT MANAGEMENTIn collaboration with Regional Finance team support various projects related to Distributor and Credit Limit Management, Treasury & Risk Business Cases, and other ongoing and future projects WHAT WE OFFER: Learning and development opportunities out of the comfort zone Exposure to: Senior internal stakeholders (MEA VP & FD , EEMEA FD, Regional and Corporate Treasurer, Regional Leadership Team), External customers (30 distributors across the region), Internal COE (VLOG, FSS, BPO), MEA Region affiliates – finance and commercial teams, GMs and FDs Regional scope of responsibilities in a diverse and dynamic geography
Qualifications:
Salary:	Unspecified
Contact:	Apply

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