Customer Success Executive

 Published Date: September 21, 2021

Employer:	Triterras Fintech Pte Ltd
Job Title:	Customer Success Executive
Location:	Dubai, United Arab Emirates
Job Type:	Full Time Employee
Category:	Support Services
Description:	Responsibilities: Provide demo and training to customer about the product Drive the strategy, planning and execution of the organizations overall customer experience goals Take ownership of queries and proactively following through to resolution Develop best processes that are well explanatory to the customers of our product Work within the team that are obsessed with providing excellent customer experience Cascade customer feedback at various level of granularity to respective teams  Develop best-in-class new customer onboarding process that creates a WoW effect to the new customers without being overbearing or obnoxious. Lead, train, and coach the team Ability to work in a structured environment and adhere to regulatory and compliance requirements Document scrutiny Any other ad hoc duties as assigned by HOD
Qualifications:
Experience:	Min: 4 Max: 8
Salary:	Unspecified
Contact:	Apply

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Posted in Support Services