IT Help Desk

 Published Date: September 20, 2021
Job Title:IT Help Desk
Experience:1 to 3
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Diagnose hardware and software problems, and replace defective components
  • Maintain and administer computer networks
  • Recommend changes to improve systems and network configurations
  • Serve as the first point of contact for end users seeking technical assistance over the phone or email
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install, test and configure computers, printers, peripheral equipment and software
  • Check service desk for tickets assigned to the queue and process first-in first-out based on priority
  • Coordinate PC setup and deployment for new employees using standard hardware, images, and software
  • Perform other job-related duties as assigned
Qualifications:
  • Experience from 1-3 years as IT Help Desk
  • Experience in the network
  • Knowledge in servers, switches and routers
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • Excellent communications skills
Contact:
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Posted in Engineering - Telecom/Technology Installation/Maintenance/Repair IT/Software Development