English Customer Support Representative

Job Title:	English Customer Support Representative
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Provide exceptional support for our applications and associated services Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, etc… Meet and exceed your service level goals Achieve ~ 90% or higher on closed case surveys Achieve 10% or less for call abandonment rate Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and SalesForce Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.
Qualifications:	English proficiency B2 General understanding of internet technologies Understanding of Windows XP and Apple OS 10 a plus Ability to work in a collegial fashion with peers in other organizational units Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment Previous experience in a customer or technical support role a plus
Salary:	5800 to 8600
Contact:	Apply

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