| Employer: | السهم لأسهم البورصة السعودية |
| Job Title: | اخصائي رقابة جودة |
| Location: | المعادى |
| Category: | جودة |
| Description: | #Quality_Call_Center Job Description include: – Call monitoring and providing actionable insight. -Ensures that all agents use the same greetings, scripts, aftercall procedures and accountability standards -Pay close attention to a variety of call behaviors and performance standards -Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels. -Accompany evaluations with meaningful and constructive feedback; -Map the need for training and onboarding programs. -Monitor customer service performance on the agent and team level; -Create reports that reflect support performance to higher-ups. – Perform mystery calls to ensure accurate and consistent information delivery to the customers. -Give recommendations for process improvements based on the customer experience and feedback. Requirements: -Max Age: 30 -Experience: One year or more. -Experience in the customer service space. -Proven track record of analytical skills. -Hands-on experience in quality assurance. -Great people skills and ability to communicate (negative) feedback. -Good organizational skills. -Examples of data visualization abilities and understanding of support metrics. -Problem-solving capabilities to create meaningful strategies to improve support quality. – Fixed shift from 8 Am to 5 pm. – Friday and Saturday are off. -Location in Maadi, Cairo. – سنة-3 سنوات خبرة – مؤهل عالي – صناعة وزراعة |
| Gender: | لا يشترط |
| Education: | مؤهل عالي |
| Experience: | سنة-3 سنوات خبرة |
| Age: | 22 – 30 سنة |
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