Customer Relationship Manager-Real Estate

Job Title:Customer Relationship Manager-Real Estate
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, Operations/Management
Description:
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Create and implement the CRM policies and procedures that meet the business needs & clients requirements.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.to make decisions regarding the current resource.
  • Work with management on customer service initiatives
  • Manage day-to-day operations while dealing with various clients.
  • Investigate customer’s problems and find solutions
  • Assisting clients with the property after-sales and development.
  • Manage hand over and fit-out process of projects.
  • Being involved in staff recruitment and appraisals.
  • Training staff to deliver a high standard of customer service.
  • Leading or supervising a team of customer service staff.
Qualifications:
  • Bachelor’s degree in administration or a related field.
  • A minimum of 7 years’ experience. in real estate is a must
  • Excellent interpersonal and communication skills.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
Contact:

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Posted in Customer Service/Support Operations/Management