IT Specialist

 Published Date: September 12, 2021
Job Title:IT Specialist
Experience:1 to 3
Location:Egypt, Cairo
Category:Customer Service/Support, IT/Software Development, Operations/Management
Description:
  • Troubleshoots client login issues to determine and resolve reported problems
  • Troubleshoots telephone and VOIP issues to resolve them
  • Tracks warranties and inventory
  • Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
  • Documents, tracks, and examine problems to ensure timely solutions
  • Interacts with network services
  • Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
  • Provides technical assistance for questions and problems
  • Administers cloud services, including Google Apps, Office365, etc.
  • Responsible for maintaining a fluid and well-organized inventory and storage system for all IT hardware
  • Assists in training computer users
  • Maintains daily optimal performance of computer systems
  • Asks relevant questions to determine nature of problem
  • Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
  • Addresses technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues
Qualifications:
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
Contact:
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Posted in Customer Service/Support IT/Software Development Operations/Management