Non Voice Call Center Team Leader (Offshore Project)

 Published Date: September 10, 2021
Job Title:Non Voice Call Center Team Leader (Offshore Project)
Experience:2 to 4
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Operations/Management
Description:
  • Monitor the daily, weekly and monthly staff performance
  • Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
  • Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
  • Develop the agent’s performance and set an action plan.
  • Conduct the needed brief to the agents on any new process, products, services, updates or promotions.

Work Conditions :

  • 8 working hours no over night shifts
  • 5 working days & 2 days off
  • Work Location: Abbasia

Benefits :

  • Medical & social insurance
Qualifications:
  • Excellent – Fluent Command of English Language.
  • Excellent communication skills
  • Excellent Leadership & Coaching Skills
  • Minimum 2 years experience as Non Voice Team Leader
Salary:8000 to 9000
Contact:
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Posted in Customer Service/Support Operations/Management