| Employer: | Starlink |
| Job Title: | Service Desk Analyst |
| Location: | Qatar |
| Job Type: | Contractor |
| Category: | Information Technology |
| Description: | Responsibilities Answer queries by telephone, e-mail or self-service portal to support or request computer hardware, software, network, application and other systems involved in FWC IT Services delivery. Assess impact, priority and urgency of the client requests to make proper decision on severity of the request. Evaluate technical part of the client request for First Call Resolution or proper assignment on IT Support Group. Analyse, prioritise, research and solve IT issues to achieve complete resolution for clients with minimal productivity loss. Document solutions and troubleshooting steps concisely in ITSM system and alert other Support Group members on new or updated requests. Deliver basic support and troubleshooting such as printer configurations and break/fix instructions. Support calls from Venue IT Service Desks seeking for advice or escalation. Monitor incidents and requests close to SLA breach. Meet required response SLA Contribute to other FWC IT Service Desk activities. Report to the Service Desk Programme Manager and his deputy |
| Qualifications: | |
| Gender: | Male |
| Education: | Bachelor's degree / higher diploma |
| Experience: | Min: 2 Max: 5 |
| Salary: | Unspecified |
| Contact: |
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