| Employer: | Starlink |
| Job Title: | IT Technician |
| Location: | Qatar |
| Job Type: | Contractor |
| Category: | Information Technology |
| Description: | Responsibilities Serve as the point of contact for venue-based users seeking technical assistance over the phone, email or in-person. Investigate and help resolve issues on customer’s IT domains using agreed troubleshooting methodologies. Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment. To be proficient on ITSM processes and consult end-users on workflow. Perform troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Document fix processes and help streamline procedures for future technical support actions. Provide accurate information on IT services to the client groups. Record incident and request updates and resolution in the ticket logs Pass on any feedback or suggestions by the clients to the management team. Identify and suggest possible improvements on processes and procedures. Participate in bump-in, bump-out process. Deploy and configure all agreed IT equipment (PC, peripherals, printers, etc.) in relative spaces. Assist IT Service Manager with open tasks. Cooperate with assigned team on overall Event IT tasks for delivery of FWC. Contribute to other Onsite IT Support activities. Report to the IT Managers |
| Qualifications: | |
| Gender: | Male |
| Education: | Certification / diploma |
| Experience: | Min: 2 Max: 4 |
| Salary: | Unspecified |
| Contact: |
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