Customer Service Agent – Travel Advisor

 Published Date: September 9, 2021
Job Title:Customer Service Agent – Travel Advisor
Experience:1 to 3
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Tourism/Travel
Description:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support
Qualifications:
  • Fluent English is a must
  • GDS experience of at least 6 months.
  • Flexibility with Rotational working hours and overnight shift
  • Critical Thinking and problem solving skills.
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Posted in Customer Service/Support Tourism/Travel