Training Coordinator – Call Center

Job Title:	Training Coordinator – Call Center
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support, Training/Instructor
Description:	Administration of L&D requests, such as new hire credentials requests, on job training scheduling, assigning tickets to correct POC Assign and monitor tasks to support project completion Audit learning data and drive compliance in the learning management system Maintain accurate training records Ensure the training assets are maintained (labs hardware) and follow up on technical issues till resolution Manage team reports including daily training completion reports, updating client trackers weekly …etc. Provide reporting for stakeholders Provide ad-hoc administrative and operational support to the training team
Qualifications:	A bachelor’s degree is required. Very good English language both written and writing is a must. At least 6 months experience in call center training department. Excellent database management skills Excellent communication skills, both face to face and remotely Excellent Analytical skills Very good Problem Solving skills Very Good Leadership skills Very good Conflict Management and Handling skills Very Good stakeholder management skills Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc. Ability to multitask and successfully operate in a fast paced team environment Ability to adapt well to change and adjust priorities as needed
Contact:	Apply

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